Question

Response

The request is locked

If you see this message: “The data record was locked by another user. Any changes have been discarded”, it means that another user has opened the task. Simply click on the small red padlock next to the task reference to unblock access.

How can I log into plunet

You should have received a link on your mail adress (your adress mail is your username) from VM Vendor to creat your password after your registration

Trans4europe Plunet login link : https://plunet.trans4europe.com/ui/#/login

Username: your email (the email we used to contact you and which is saved in your Plunet profile).

Where can I find the password

If not, please contact vm@trans4europe.com to get the link again and creat your password.We don't have access to your password.

How should I contact my Project Manager?

Please use the adress mail pms@transeurope.com to contact the PM in charge of your job and put the reference of your job in object (ex: O-xxxxx-FME-xxx)

What is the reference for my job ?

You should see a title for your job that appears like this O-xxxxx-FME-xxx. 

If the title begins with Q-xxxxx-FME-xxx it means the project is still in Quote stage and should be replaced by another reference beginning with O ("O" for Order) as soon as the project is confirmed.

Where can I find the instructions file which is mandatory to consult before proceeding ?

Please dowload every file in the "S" folder file you should find the instructions file there. If not please reach out to your PM in charge

Where are the credentials to connect to CAT tool ?

Please check the instructions file in the "S" folder for your job, if you can't find it please reach out to your PM

Where is the link to connect to XTM ?

Please check the instructions file in the "S" folder for your job, if you can't find it please reach out to your PM

How can I deliver a project in Plunet?

In order to be able to deliver to Plunet, you must check the checklist, enter any time and click on Partial or Final Delivery:

• Check the checklist (to verify that you have correctly followed the instructions for this project)

• In PRICES & TIME > Time sheet, enter any number (in my screenshot below, I put 1 as an example). Click on Save (The time doesn't matter because you are paid per word and not per hour, but this is a parameter that we use for in-house translators and that we cannot deactivate it for freelance translators)

• Add a comment or note to the PM in Delivery comment (optional)
• Click on Partial Delivery (if the PM has asked you to make staggered deliveries) or Final Delivery for a final delivery

When will I be paid?

You should check your PO for payment information

My invoice has not been paid what can I do ? Who should I contact in case of delay of payment?

Please contact administration@trans4europe.com and put the reference of the job/invoice number in object